Repair and Maintenance

Either directly from our repair facility in Mexico, or via our authorized third party providers, Equinox is committed to providing a high-level of service and support to our customers. Support services include deployment, installation, integration, customization, terminal management, training, help desk, repairs, on-site technician visits, supplies and more. For details about our service plans, please contact us at repair@equinoxpayments.com .

Partners seeking to become an authorized repair facility must meet or exceed technical, equipment, tools, training, process, staffing and physical security requirements, as well as have achieved commercial thresholds in terms of installed base.

If you are interested in becoming an Equinox authorized repair facility, please contact us at repair@equinoxpayments.com