Our countries are currently facing a time unlike any in recent history. The global COVID-19 pandemic is affecting every individual, family, business, and community.
We would like to take this opportunity to assure you that Equinox is open for business, operating as usual and fully committed to be here for you. We have built a culture of taking ownership and going above and beyond at every opportunity.
Though “social distancing” has limited our ability to be face-to-face with partners and clients, it has in no way diminished our commitment and determination to connect and support your needs. Our Account Managers, Customer Support, Developer Support, and Service & Repair teams all remain available to you. We have implemented business practices across our locations in the US, Canada, Mexico and the EU to protect our employees and to help slow the spread of COVID-19. Regardless of how we interact with you, Equinox is always here to support you and your business. For your convenience, contact information for our various service areas is located at the end of this page.
As a reminder, Equinox terminals are designed to function in a rugged retail environment. Glass surfaces and hard acrylic keys are easy to clean and disinfect using 70% Isopropyl Alcohol wipes. Our website has been updated to include helpful information about how to properly clean and disinfect Equinox Payment terminals. We encourage you to share this with your team members and customers.
On behalf of the entire Equinox team, be well. Thank you for allowing us to partner with and support you during times like these. When this crisis eventually subsides, we’ll still be here for you.
Best Regards,
Robert Hayhow, Vice President
E: rhayhow@equinoxpayments.com
SERVICE CONTACT DETAILS
Customer Support:
productsupport@equinoxpayments.com
1.877.497.3726 | 480.551.7800
Remote Key Injection:
remotekeyinjection@equinoxpayments.com
rks.equinoxpayments.com
Services & Repairs: repair@equinoxpayments.com
Mobile Network Services:
EMNSupport@equinoxpayments.com
wirelesspaymentterminals.com
RMA Requests:
rmarequests@equinoxpayments.com