Repair

Equinox is committed to providing a high-level of service and support to our customers. Equinox devices serviced by the Equinox Repair Team ensure that only correct Luxe hardware and components are used. Equinox provides all repair services related to hardware and component defects.

To submit a Luxe terminal repair request, please enter the required information in the four pages. To request repair for a terminal model other than Luxe, please contact the Equinox repair team at rmarequests@equinoxpayments.com.

Product Info

Enter Product Information:

Select single or multiple. The maximum number of terminals that may be submitted in a repair request is three.
Select the Reported Symptom that is the best match from the drop-down list. Use the comment field to provide additional details.
LCD = Display, ICC = Chip Reader, RFID = Contactless reader, MSR = Magnetic Stripe Reader (Swipe)
(Max of 40 characters)
Select the Reported Symptom that is the best match from the drop-down list. Use the comment field to provide additional details.
LCD = Display, ICC = Chip Reader, RFID = Contactless reader, MSR = Magnetic Stripe Reader (Swipe)
(Max of 40 characters)
Select the Reported Symptom that is the best match from the drop-down list. Use the comment field to provide additional details.
LCD = Display, ICC = Chip Reader, RFID = Contactless reader, MSR = Magnetic Stripe Reader (Swipe)
(Max of 40 characters)

Luxe Software Version

Enter the part number for the software bundle (BOM) to be loaded to the terminal(s) after the repair is complete.

Please provide the appropriate information below that pertains to the terminal(s) for this request.

Enter the part numbers or version numbers for the listed software components to be loaded to the terminal(s) after the repair is complete.

Injected Keys

Enter the part number(s) for the key(s) to be loaded to the terminal(s) after the repair is complete.
Enter the part number(s) for the key(s) to be loaded to the terminal(s) after the repair is complete.
Enter the part number(s) for the key(s) to be loaded to the terminal(s) after the repair is complete.

Attachments

Attachments:

Merchant Info

Enter Company Information:

Return Shipping Address:

Billing Contact Information

Shipment Details

Select the return shipping method. Equinox ships via FedEx 3 day with expedited shipping available at additional cost. If you prefer to use your own carrier, provide the carrier name, account number and service level.

Authorizing Info

Enter Repair Authorization Contact Information:

The authorization contact is the person within the customer’s organization to approve the repair if it is not covered by the warranty.
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